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You register on the site to be able to buy goods. You will be able to track your order after payment. You have access to coupons and seasonal discounts. And if you wish, you can subscribe to our newsletter.

Yes, of course you can register under a different name, but with a different verified email address. But keep in mind that regular customers have constant discounts!

Don't worry, you can use the password recovery form or email address. If you have any difficulties with the restoration, be sure to contact our technical support, we will help!

Product

You can pay securely at ZooBig using either Paypal or a credit card.

If you find that you're unhappy with an item you've purchased from us, we have a hassle-free returns policy as well as a dedicated support team to make everything right for you. Simply contact us and we can sort everything out. Please note that no credits or refunds can be given without first speaking to a ZooBig representative.

See our returns page for more information, including a list of items exempt from return.

Made a mistake while ordering? For one-off deliveries, you can cancel or change your order before it leaves our warehouse by contacting our Customer Service team.

When you place an order online at ZooBig, you will receive a confirmation email with a tracking number that you can use to track your order on its journey to your doorstep. Check our shipping page for delivery time estimates, or if you think there might be an issue, feel free to contact us..

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Shipping

Good news! We offer free shipping over $50. Visit our Shipping Page for more information.

Given the size of our warehouse and the warehouse team, we have split our products up into different packages depending on the type and size of the products. Each package is packed independently to speed up the picking and packing process. This means the moment that part of your order is ready, we will ship it off and send it out to you. You may get multiple boxes in your order, and on the odd occasion these might arrive on different days depending on when they are dispatched. You will be able to check this in your order dispatch email and see what will be in each box.

We understand that sometimes your pet just can't wait to get their paws on their favorite treats or toys - which is why we aim to get your order to you as soon as possible.

For items sent via post, your order may take up to 2 weeks. See our Shipping Page for more information.

Don't forget that you can use the tracking number provided with your order confirmation to find an estimated arrival time for your order.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-25 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Other

You can contact us through our contact page! We will be happy to assist you.

ZooBig is an eCommerce business only - this means that we don't have a brick and mortar store that you can visit. Why? It allows us to focus on giving our customers the best price and most convenient service possible!

Our customer support team would be happy to help! You can send us an email.

Customer support

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